vibeboxs Store Return & Refund Policy

Return Window

At vibeboxs Store, we want you to feel confident in every purchase. You may request a return within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition — all original product tags (where applicable) must remain attached and the original packaging must be fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Merchandise marked as final sale at checkout
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the product handling instructions
• Returns received after the 30-day return window without prior written authorization from vibeboxs Store support

How to Initiate a Return

1. Send an email to service@vibeboxs.shop including your full order number, the specific item(s) you would like to return, and a short explanation of the reason. For damage or defect claims, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) to protect against transit damage, and write the issued RMA number clearly and legibly on the outside of the shipping box. Never write directly on the original product packaging.
4. Send the package to the return address included in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. vibeboxs Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once vibeboxs Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Depending on your financial institution's processing times, please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement. Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by vibeboxs Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Unless the item is defective, damaged in transit, or the issue stems from an error by vibeboxs Store, customers are responsible for standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a vibeboxs Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, and no deductions will be made from your refund.